Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is £4.95 per order. Please be advised that Weekends and Bank Holidays are not classed as working days.

Please note - Our Express UK Delivery service charge is £7.95 per order.
Express orders placed by midday Monday to Thursday will be delivered the next day. Express orders placed on Thursday (pm), Friday, Saturday or Sunday will be delivered the following Tuesday. Deliveries do not take place on weekends or Bank Holidays. Express orders placed on a Bank Holiday will be processed the following working day. An order placed on Bank Holiday Monday will be processed on the Tuesday and delivered on the Wednesday. Deliveries to the Scottish Highlands & Islands, the Isle of Wight and Northern Ireland will take an extra day or two to arrive. During busy periods including Bank Holiday events or Black Friday, the Express Delivery option may not be available. This is to ensure all our customers receive their goods as quickly as possible. We apologise for any inconvenience this may cause. 

Please note:
With the exception of PayPal orders, we do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you*. We reserve the right not to accept your order at our own discretion. *Payment for orders via PayPal are taken at the time of purchase. 
We collect certain information when you place an order with us which is required to allow us to process your transaction and deliver your order. This includes your contact details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order via our couriers.
Unfortunately we are unable to deliver to BFPO addresses, PO boxes or known freight forwarding addresses.

Cancellation and Returns Policy
If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods. If your order is a gift bought from our Gift Registry you have 90 days to return the order. 
You must notify Denby and return the goods within 30 days of receipt.  Notify Denby by one of the following means: in writing to Customer Service Team, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX, by email to hello@denbypottery.com or by telephone on +44 (0)1773 740899. You will need to provide proof of purchase. We will then advise you on how to return the goods, so that they reach us speedily and safely. We would ask that you take good care of the goods whilst in your possession, that they are unused and returned to us with barcodes still attached and in the original packaging. You will be refunded to original method of payment and  Tesco vouchers will be converted to a Denby website voucher. Our outlet stores are unable to accept online returns due to our payment systems being separate. Any concerns on this then please contact our Customer Service team on 01773 740899 and we’ll be happy to help.
If you wish to return goods then you will be required to pay the return delivery charges, as we will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact our Customer Service team on +44(0)1773 740899 to discuss return options.
If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation at the latest. These conditions do not affect your statutory rights as a UK consumer.