Denby Cookware & Accessories are made to last - in fact we guarantee it!
Rigourously tested to the same exacting standards that we apply to our beautiful Derbyshire-made stoneware, every Denby branded piece of cookware is designed to give you exceptional quality, performance and durability, time after time.
With this in mind we have put together this handy guide to ensure you get the best out of your purchase and have trouble-free cooking for many years to come.
Follow our care & use guidelines to get the 10 year guarantee cover on your items.
The Denby Cookware Lifetime Guarantee does not apply to Retail Cast Iron, only Premium Cast Iron.
With this in mind we have put together this handy guide to ensure you get the best out of your purchase and have trouble-free cooking for many years to come.
Follow our care & use guidelines to get the 10 year guarantee cover on your items.
The Denby Cookware Lifetime Guarantee does not apply to Retail Cast Iron, only Premium Cast Iron.
The lifetime guarantee applies to:
The Denby lifetime guarantee applies to:
- Cast Iron Cookware
- Stainless Steel Pans
- Hard Anodised Pans
- Stainless Steel Utensils & Gadgets
- Silicone/Metal Utensils
Lifetime guarantee conditions
Guarantee conditions:
The guarantee applies from the date of purchase, by the original owner, whether as a self-purchase or received as a gift. The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover foreseeable wear and tear, commercial use or misuse of the product.
Defective products will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production.
Defective products will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production.
Exclusions of lifetime guarantee
Exclusions of lifetime guarantee:
The following are excluded from the terms and conditions of the guarantee:
Damage caused by foreseeable wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discolouration, corrosion or damage from overheating food or water. This also includes the non-stick coating.
Consequential damage is expressly excluded from this guarantee.
The guarantee does not affect your statutory rights.
We reserve the right to change product specifications at any time. Care & use provided at the time of purchase remains applicable.
Damage caused by foreseeable wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discolouration, corrosion or damage from overheating food or water. This also includes the non-stick coating.
Consequential damage is expressly excluded from this guarantee.
The guarantee does not affect your statutory rights.
We reserve the right to change product specifications at any time. Care & use provided at the time of purchase remains applicable.
How to claim under the lifetime guarantee
How to claim under the lifetime guarantee:
To claim under the guarantee please e-mail hello@denbypottery.com with the following details:
- Place and date of purchase
- Receipt or some form of proof of purchase
- Description of the fault and photos
- Contact details and address
-
The lifetime guarantee applies to:
-
Lifetime guarantee conditions
-
Exclusions of lifetime guarantee
-
How to claim under the lifetime guarantee
The Denby lifetime guarantee applies to:
- Cast Iron Cookware
- Stainless Steel Pans
- Hard Anodised Pans
- Stainless Steel Utensils & Gadgets
- Silicone/Metal Utensils
Guarantee conditions:
The guarantee applies from the date of purchase, by the original owner, whether as a self-purchase or received as a gift. The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover foreseeable wear and tear, commercial use or misuse of the product.
Defective products will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production.
Defective products will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production.
Exclusions of lifetime guarantee:
The following are excluded from the terms and conditions of the guarantee:
Damage caused by foreseeable wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discolouration, corrosion or damage from overheating food or water. This also includes the non-stick coating.
Consequential damage is expressly excluded from this guarantee.
The guarantee does not affect your statutory rights.
We reserve the right to change product specifications at any time. Care & use provided at the time of purchase remains applicable.
Damage caused by foreseeable wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discolouration, corrosion or damage from overheating food or water. This also includes the non-stick coating.
Consequential damage is expressly excluded from this guarantee.
The guarantee does not affect your statutory rights.
We reserve the right to change product specifications at any time. Care & use provided at the time of purchase remains applicable.
How to claim under the lifetime guarantee:
To claim under the guarantee please e-mail hello@denbypottery.com with the following details:
- Place and date of purchase
- Receipt or some form of proof of purchase
- Description of the fault and photos
- Contact details and address
Cast Iron care & use:
Perfect for slow cooking on a low heat, Cast Iron Cookware ensures even heat distribution, is energy efficient and has the best heat
retaining qualities.
• Wash before first use and dry thoroughly.
• Cast iron can break if knocked or dropped.
• Suitable for use on gas, electric hobs, solid fuel, induction, ceramic and halogen hobs.
• Oven safe up to a temperature of 250°C/428°F/Gas Mark 7.
• Only blackened enamel surfaces i.e. griddles pans can be heated dry. Otherwise ensure appropriate cooking liquid is added before heating commences.
• Do not use a high heat or allow to boil dry as this can overheat the dish and severe damage can occur.
• Take care when handling hot dishes and always use an oven glove or mitt.
• Use nylon, wooden, silicone or heat resistant plastic utensils as metal may scratch the surface.
• Protect surfaces before placing hot pans onto them.
• After use allow to cool before placing in water otherwise the enamel coating may be permanently damaged.
• Dishwasher safe, however, continued washing in a dishwasher, may result in discolouration of the enamel surface over time.
• Hand wash with detergent and a brush or nylon pad. Do not use steel wool or metal pads. Additional soaking may be required.
• After cleaning, ensure the dish is fully dry and re-condition any blackened enamel surfaces with cooking oil.
• Due to the design, we can only guarantee compatibility of the reversible griddle with a gas hob although it may work with other types.
General care & use of all pans:
• Remove all labels, wash in warm soapy water and dry thoroughly before first use.
• The pan should match to the heat source. Never heat up an empty pan.
• Always use an oven glove or mitt as handles may get hot.
• Only use silicone, heat-resistant plastic or wooden utensils
• Never allow a gas flame to extend up the sides of the pans; this may cause the sides and handles to overheat.
• Use only medium and low heats for all cooking. Using high heats can spoil the appearance of the pans.
• Do not allow liquids to boil dry.
• Protect surfaces before placing hot pans onto them.
• Do not pour cold water into a hot pan as this can damage it.
• Do not store raw, marinating or cooked foods in the pans.
• Ingredients may cause damage to and/or discolouration of the surface.
• PFAS Free. Non-stick coatings that are labelled PFAO Free mean that safer chemicals were used in their production resulting in cookware that is both healthy and easy to use.
• The pan should match to the heat source. Never heat up an empty pan.
• Always use an oven glove or mitt as handles may get hot.
• Only use silicone, heat-resistant plastic or wooden utensils
• Never allow a gas flame to extend up the sides of the pans; this may cause the sides and handles to overheat.
• Use only medium and low heats for all cooking. Using high heats can spoil the appearance of the pans.
• Do not allow liquids to boil dry.
• Protect surfaces before placing hot pans onto them.
• Do not pour cold water into a hot pan as this can damage it.
• Do not store raw, marinating or cooked foods in the pans.
• Ingredients may cause damage to and/or discolouration of the surface.
• PFAS Free. Non-stick coatings that are labelled PFAO Free mean that safer chemicals were used in their production resulting in cookware that is both healthy and easy to use.
• Use nylon, wooden, silicone or heat resistant plastic utensils as metal may scratch the non-stick surface.
• Do not cut foods directly on the non-stick surface.
• Can be used under the grill for short periods of time. Ensure that neither the lid nor handle are placed directly under a grill.
• Wash with detergent using a brush or nylon pad.
• Do not use steel wool or metal pads as these may scratch the non-stick surface of the cookware.
• Do not cut foods directly on the non-stick surface.
• Can be used under the grill for short periods of time. Ensure that neither the lid nor handle are placed directly under a grill.
• Wash with detergent using a brush or nylon pad.
• Do not use steel wool or metal pads as these may scratch the non-stick surface of the cookware.
- Stainless Steel pans are both strong and resilient and the aluminium encapsulated base give excellent heat distribution. With their easy to clean, hygenic surface, stainless steel pans are the ideal choice for the busy kitchen.
- Suitable for use on gas, electric hobs, ceramic, halogen, solid fuel stoves and induction cooking.
- Dishwasher safe, or alternatively wash with detergent and a brush or nylon pad.
- Oven safe up to 200°c/400°f/Gas Mark 6. Beware handles will become very hot.
- Not suitable for microwaves.
- Do not use metal utensils as the non-stick coating on the frying pans may scratch.
- Do not use steel wool or metal pads, as these may scratch the surface of the cookware.
- Never add salt to a cold pans as under some conditions a blueing of the metal may occur; this is not a fault but a normal property of stainless steel. This may also cause pitting.
Hard Anodised pans are excellent at conducting heat and are extremely durable. The non-stick surface makes them the optimum pan choice for the enthusiastic cook.
Suitable for use on gas, electric hobs, ceramic, halogen, solid fuel stoves and induction cooking.
Dishwasher safe, or alternatively wash with detergent and a brush or nylon pad.
Oven safe up to 200°c/400°f/Gas Mark 6. Beware handles will become very hot.
Can be used under the grill but beware handles will become very hot.
Not suitable for microwaves.
Do not allow cooking fluids to spill over, as this may discolour the outside of the pan.
Suitable for use on gas, electric hobs, ceramic, halogen, solid fuel stoves and induction cooking.
Dishwasher safe, or alternatively wash with detergent and a brush or nylon pad.
Oven safe up to 200°c/400°f/Gas Mark 6. Beware handles will become very hot.
Can be used under the grill but beware handles will become very hot.
Not suitable for microwaves.
Do not allow cooking fluids to spill over, as this may discolour the outside of the pan.
• Remove all labels, wash in warm soapy water and dry thoroughly before first use.
• The pan should match to the heat source. Never heat up an empty pan.
• Always use an oven glove or mitt as handles may get hot.
• Only use silicone, heat-resistant plastic or wooden utensils
• Never allow a gas flame to extend up the sides of the pans; this may cause the sides and handles to overheat.
• Use only medium and low heats for all cooking. Using high heats can spoil the appearance of the pans.
• Do not allow liquids to boil dry.
• Protect surfaces before placing hot pans onto them.
• Do not pour cold water into a hot pan as this can damage it.
• Do not store raw, marinating or cooked foods in the pans.
• Ingredients may cause damage to and/or discolouration of the surface.
• PFAS Free. Non-stick coatings that are labelled PFAO Free mean that safer chemicals were used in their production resulting in cookware that is both healthy and easy to use.
• The pan should match to the heat source. Never heat up an empty pan.
• Always use an oven glove or mitt as handles may get hot.
• Only use silicone, heat-resistant plastic or wooden utensils
• Never allow a gas flame to extend up the sides of the pans; this may cause the sides and handles to overheat.
• Use only medium and low heats for all cooking. Using high heats can spoil the appearance of the pans.
• Do not allow liquids to boil dry.
• Protect surfaces before placing hot pans onto them.
• Do not pour cold water into a hot pan as this can damage it.
• Do not store raw, marinating or cooked foods in the pans.
• Ingredients may cause damage to and/or discolouration of the surface.
• PFAS Free. Non-stick coatings that are labelled PFAO Free mean that safer chemicals were used in their production resulting in cookware that is both healthy and easy to use.
• Use nylon, wooden, silicone or heat resistant plastic utensils as metal may scratch the non-stick surface.
• Do not cut foods directly on the non-stick surface.
• Can be used under the grill for short periods of time. Ensure that neither the lid nor handle are placed directly under a grill.
• Wash with detergent using a brush or nylon pad.
• Do not use steel wool or metal pads as these may scratch the non-stick surface of the cookware.
• Do not cut foods directly on the non-stick surface.
• Can be used under the grill for short periods of time. Ensure that neither the lid nor handle are placed directly under a grill.
• Wash with detergent using a brush or nylon pad.
• Do not use steel wool or metal pads as these may scratch the non-stick surface of the cookware.
- Stainless Steel pans are both strong and resilient and the aluminium encapsulated base give excellent heat distribution. With their easy to clean, hygenic surface, stainless steel pans are the ideal choice for the busy kitchen.
- Suitable for use on gas, electric hobs, ceramic, halogen, solid fuel stoves and induction cooking.
- Dishwasher safe, or alternatively wash with detergent and a brush or nylon pad.
- Oven safe up to 200°c/400°f/Gas Mark 6. Beware handles will become very hot.
- Not suitable for microwaves.
- Do not use metal utensils as the non-stick coating on the frying pans may scratch.
- Do not use steel wool or metal pads, as these may scratch the surface of the cookware.
- Never add salt to a cold pans as under some conditions a blueing of the metal may occur; this is not a fault but a normal property of stainless steel. This may also cause pitting.
Hard Anodised pans are excellent at conducting heat and are extremely durable. The non-stick surface makes them the optimum pan choice for the enthusiastic cook.
Suitable for use on gas, electric hobs, ceramic, halogen, solid fuel stoves and induction cooking.
Dishwasher safe, or alternatively wash with detergent and a brush or nylon pad.
Oven safe up to 200°c/400°f/Gas Mark 6. Beware handles will become very hot.
Can be used under the grill but beware handles will become very hot.
Not suitable for microwaves.
Do not allow cooking fluids to spill over, as this may discolour the outside of the pan.
Suitable for use on gas, electric hobs, ceramic, halogen, solid fuel stoves and induction cooking.
Dishwasher safe, or alternatively wash with detergent and a brush or nylon pad.
Oven safe up to 200°c/400°f/Gas Mark 6. Beware handles will become very hot.
Can be used under the grill but beware handles will become very hot.
Not suitable for microwaves.
Do not allow cooking fluids to spill over, as this may discolour the outside of the pan.
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General care & use of utensils:
- Before using for the first time, wash utensils in warm soapy water and dry thoroughly.
- Not suitable for ovens and microwaves.
- Salt, acids such as vinegar and lemon juice, mineral salts which are present in tap water, bleach, harsh detergents, fats and meat juices are corrosive and could damage the utensils. We recommend that all utensils are washed as soon as possible after use.
- All items are dishwasher safe but please ensure you wipe with a damp cloth as soon as cycle is complete to prevent water and food marks.
- Silicone utensils are heat resistant and won't mark or scratch any coated, enamelled or ceramic surface, so are safe to use on all pans.
- Silicone utensils are heat safe.
- Not suitable for ovens and microwaves.
- Do not use over direct heat as this will cause the silicone tools to melt.
- Designed not to scratch or mark any coated, enamelled or ceramic surfaces.
- Strong and durable, the polished surface of these stainless steel utensils will retain their good looks for many years.
- Stainless steel utensils should not be used on items with non-stick coatings as metail can damage non-stick, stainless steel and enamel surfaces.
- The gadgets are specialised tools that have designed for specific jobs, they are not general use kitchen tools.
- Stainless steel is not completely 'mark proof'. It is designed to be more resistant to marking or staining than other metals, but contact with certain substances will start the process that leads to staining and pitting.
- Do not use on direct heat as this can mark the stainless steel.
- Before using for the first time, wash utensils in warm soapy water and dry thoroughly.
- Not suitable for ovens and microwaves.
- Salt, acids such as vinegar and lemon juice, mineral salts which are present in tap water, bleach, harsh detergents, fats and meat juices are corrosive and could damage the utensils. We recommend that all utensils are washed as soon as possible after use.
- All items are dishwasher safe but please ensure you wipe with a damp cloth as soon as cycle is complete to prevent water and food marks.
- Silicone utensils are heat resistant and won't mark or scratch any coated, enamelled or ceramic surface, so are safe to use on all pans.
- Silicone utensils are heat safe.
- Not suitable for ovens and microwaves.
- Do not use over direct heat as this will cause the silicone tools to melt.
- Designed not to scratch or mark any coated, enamelled or ceramic surfaces.
- Strong and durable, the polished surface of these stainless steel utensils will retain their good looks for many years.
- Stainless steel utensils should not be used on items with non-stick coatings as metail can damage non-stick, stainless steel and enamel surfaces.
- The gadgets are specialised tools that have designed for specific jobs, they are not general use kitchen tools.
- Stainless steel is not completely 'mark proof'. It is designed to be more resistant to marking or staining than other metals, but contact with certain substances will start the process that leads to staining and pitting.
- Do not use on direct heat as this can mark the stainless steel.
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