Order Cancellation/Changes
We cannot accept any cancellation or changes to any orders after it has been submitted. In an effort to get orders shipped as quickly as possible, we begin to process each order immediately after it is placed. If, for any reason, you would like to return items on your order please refer to our Return Policy. Please note for any returns after 30 days store credit only will be issued in the full amount of original purchase price less delivery charges.
Return Policy
If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 378 South Branch Road, Suite 402, Hillsborough NJ, 08844 or consumer.services@denbyusa.com or phone us at (800) 374-6479 x 1141 within 30 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price less delivery charges. Please note for any returns after 30 days store credit only will be issued in the full amount of original purchase price less delivery charges.
If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods. If an order has shipped and delivery refused due to no fault of ours, you will be required to pay any freight charges.
To return the goods, please contact us at consumer.services@denbyusa.com and request a Return Authorization number. We will advise you on how to return the goods, so that they reach us speedily and safely.
Once product is received, Please allow 2 - 3 weeks for processing.
Payment
We accept payment by credit or debit card , Paypal and Klarna on this site. Cards accepted are American Express (US only), Mastercard and Visa. We do not process payment until the stock is in our warehouse and the order is released for dispatch to you. For PayPal payments, please refer to our PayPal terms.
If you choose to pay by Klarna, you will be directed to the Klarna site to 'Log In' and review the amount to be paid before returning to our site to complete your purchase. We currently offer a 6 month refund policy so items must be returned to us within 6 months of purchase for a refund or exchange and you will be refunded back to your original form of payment. For more information, please visit Klarna's Terms and Conditions
Please note that currency is accepted and charged in the country that was selected as your location.
Sales Tax
Sales Tax is charged on those items shipped to New Jersey at the current jurisdiction/state rate on merchandise. Shipping fees are not subject to tax.
We are required by law to collect tax on orders dispatched to addresses within New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.
International Charges
Sales Tax (GST, HST, PST) is charged on those items shipped to all Provinces in Canada at the current jurisdiction/province rate on merchandise. Shipping fees are not subject to tax. No additional charges at delivery.
Export
Products are intended for use in the US and Canada only. When placing your order, you are agreeing that you shall not, directly or indirectly, sell, export or transfer our products outside of the United States and Canada. Orders calling for shipments to known freight forwarders will be cancelled.
Bonus Gift Returns
If you are returning an item that qualified for a bonus gift or Buy One Get Free, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value. Any return of product that included a promotional gift card in the original transaction will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
Promotions
All offers are valid for online purchases at denbypottery.com, one per customer for US and Canadian residents. Offers cannot be applied to previous or pending purchases. All products are offered subject to availability, for a limited time period. Exclusions and limitations may apply, see promotional email for specific details. Denby reserves the right to modify or cancel an order due to unauthorized or ineligible use of promotional codes.
If redeeming a complimentary gift voucher with your order, you are subject to pay applicable tax and shipping charges based on the order value after discounts.
Price Matching
Denby does not offer price matching and will not adjust previous orders to reflect prices of current and/or upcoming sales. Promotional offers cannot be applied to previous or pending purchases.
Accessibility
Our Commitment: Denby is committed to making our website accessible to all people. The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA are the international standard for accessibility. We use these guidelines as the benchmark for our site. We are continuously working to keep up with the latest standards and best practices. We monitor our site and work with an accessibility expert to help us to achieve this.
Your feedback is welcome,
And we are here to help...
Your feedback and ideas are important to us and our accessibility efforts. If you notice any content, feature or functionality that you believe is not fully accessible, please email us at consumer.services@denbyusa.com with subject "Accessibility".
Should you experience any difficulty in using our web site, please contact us via email or call us at (800)DENBY-4U for assistance.