Promotional Terms & Conditions

Jet2Perks Winner's Voucher Codes

• Winner's voucher codes are valid from Friday 28th March 2025 until Tuesday 30th September 2025, for online purchases at www.denbypottery.com only and for UK customers only.
• The online voucher code is valid for one use per order per household and cannot be used in conjunction with any cashback or points offer, or any other promotional code, including Tesco Clubcard Reward Partner codes.
• No change will be given if the full voucher amount is not used. The voucher code must be used on one transaction only.
• The online code cannot be applied to your order after your order has been placed.
• Any refunds made will take into account the discount given on your original order. If a customer returns a product for refund, this will be in the form of a new voucher code and no cash alternative is available.
• Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service. Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order.
• The voucher amount does not apply to delivery and cannot be used on Denby Pottery Village experiences.

If you should have any further questions or feedback then please contact our consumer services team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times. 

Gilchrist Brides Club Offer - 10% off

Terms and conditions apply. Valid for online purchases at www.denbypottery.com only for UK customers and customers in selected European destinations.
Those eligible will receive a promotional code to use at checkout for an extra 10% off.
The code can be redeemed online only at www.denbypottery.com, subject to stock availability.
We reserve the right to remove this promotion at any time.
Code is valid for one use per order per household and cannot be used in conjunction with any other cashback offer or promotional code, including Tesco Clubcard Reward Partner codes.
The discount cannot be applied to your order after your order has been placed.
Any refunds made will take into account the discount given on your original order.
Terms can be changed at any time.
Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service. Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order. The 10% discount does not apply to delivery.
If you should have any further questions or feedback then please contact our Customer Service team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.

MYOFFER personalised offers - 20% off

Terms and conditions apply.

Valid for online purchases at www.denbypottery.com only for UK customers.
The unique code you receive is valid for one use only and cannot be used in conjunction with any other cashback offer or promotional code, including Tesco Clubcard Reward Partner codes.
Discount applies to basket only, and not to delivery.
Available on selected lines and subject to stock availability.
Cannot be used during our Black Friday promotion event.
The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order.
Terms can be changed at any time, and this offer may be withdrawn at any time.
Free delivery is automatically applied to all orders with an order value over £75 after any discount has been applied, for delivery to UK Mainland destinations only, and is our Standard delivery service. Our standard mainland UK Delivery service is up to 3-5 working days (excluding weekends and Bank Holidays) of receiving your order. 
If you should have any further questions or feedback then please contact our consumer services team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.

Welcome Home Pack - 15% off

Terms and conditions apply. Valid for online purchases at www.denbypottery.com only for UK customers and customers in selected European destinations.

Those eligible will receive a promotional code to use at checkout for an extra 15% off. 
The code can be redeemed online only at www.denbypottery.com, subject to stock availability. We reserve the right to remove this promotion at any time. 
Code is valid for one use per order per household and cannot be used in conjunction with any other cashback offer or promotional code, including Tesco Clubcard Reward Partner codes.
Cannot be used during our Black Friday promotion event.
The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order. 
Terms can be changed at any time. 
Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service. 
Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order. 
The 15% discount does not apply to delivery.
If you should have any further questions or feedback then please contact our Customer Services team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 6.00pm Monday to Friday and an answering service is available at all other times.

Fizz Benefits - 15% off

Terms and conditions apply. Valid for online purchases at www.denbypottery.com only for UK customers and customers in selected European destinations.
Those eligible will receive a promotional code to use at checkout for an extra 15% off. 
The code can be redeemed online only at www.denbypottery.com, subject to stock availability. We reserve the right to remove this promotion at any time. 
Code is valid for one use per order per household and cannot be used in conjunction with any other cashback offer or promotional code, including Tesco Clubcard Reward Partner codes.
Cannot be used during our Black Friday promotion event.
The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order. 
Terms can be changed at any time. 
Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service. 
Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order. 
The 15% discount does not apply to delivery.
If you should have any further questions or feedback then please contact our Customer Services team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.

Denby Outlet Stores Offer - Save an extra 5% off a 12 piece set

Set includes:
          4 x Denby stoneware dinner plates
          4 X Denby stoneware cereal bowls
          4 x Denby stoneware small plates OR 4 x Denby stoneware medium plates (ask store staff for confirmation of the size of plate available in the chosen range)

Offer is only valid on 'seconds' Denby Stoneware and made in England Porcelain sets when buying individual pieces to build your own set and excludes pre-boxed items.
All of the products must be from the same range.
The customer is able to select each item to go into their set and the store team will package this into a recyclable gift box where available.
If products are returned to store for a refund or exchange, the refund or exchange value will be adjusted to take into account the extra discount given.
We reserve the right to remove this promotion at any time and without prior notice.
Offer is not available in Denby concessions within a Boundary Mills Outlet or The Dartington store.
If any fraudulent activity is suspected, the Denby store staff have the right to refuse the transaction.
Terms can be changed at any time.

Sign Up Reward Code

Terms and conditions apply. Offer available until midnight 22 June 2025, and is valid for online purchases at www.denbypottery.com only for UK customers and customers in selected European destinations.
Those eligible will receive a promotional code to use at checkout for an extra 20% off your first order.
The code can be redeemed online only at www.denbypottery.com, while stock lasts.
We reserve the right to remove this promotion at any time.
This online code can not be used for any Denby Pottery Village experiences.
This online code is valid for one use per order per household and cannot be used in conjunction with any cashback or points offer, or any other promotional code, including Tesco Clubcard Reward Partner codes.
The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order.
Terms can be changed at any time.
Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service.
Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order. The 20% discount does not apply to delivery.
If you should have any further questions or feedback then please contact our Customer Service team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.
 

Denby Partners Reward Code - 20% off

Terms and conditions apply. All offers are available for 6 months once distributed, and are valid for online purchases at www.denbypottery.com only for UK customers and customers in selected European destinations. Those eligible will receive a promotional code to use at checkout for an extra 20% off your order, the code can be redeemed online only at www.denbypottery.com, while stock lasts. We reserve the right to remove this promotion at any time. The online code is valid for one use per order per household and cannot be used in conjunction with any other promotional code or cashback, including Tesco Clubcard voucher codes. The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order. Terms can be changed at any time. Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service. Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order. The 20% discount does not apply to delivery. If you should have any further questions or feedback then please contact our Customer Service team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.

Bella & Duke Code - Extra 20% off

Terms and conditions apply. All offers are available until midnight Wednesday 31st December 2025, and is valid for online purchases at www.denbypottery.com only for UK customers and customers in selected European destinations.
Those eligible will receive a promotional code to use at checkout for an extra 20% off your order, the code can be redeemed online only at www.denbypottery.com, while stock lasts.
We reserve the right to remove this promotion at any time.
This online code is valid for one use per order per household and cannot be used in conjunction with any cashback or points offer, or any other promotional code, including Tesco Clubcard Reward Partner codes.
The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order. Terms can be changed at any time.
Free delivery is automatically applied to all orders over £75 to UK Mainland destinations only and is our Standard delivery service. Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order.
The 20% discount does not apply to delivery.
If you should have any further questions or feedback then please contact our Customer Service team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.

Denby Reloved / Relove with Shelter Reward Voucher

• Terms and conditions apply.
• Reward voucher codes will be sent to participants registering for the scheme having made a donation of unwanted, good quality tableware to a Shelter store, via the Shelter postal service or via the Shelter drop off point at Denby Pottery Village in Derbyshire.
• Participants must complete the form accurately and provide their email address opting in to receive communications from Denby. Once the reward code has been sent participants can opt out of communications at any time.
• The Reloved scheme is currently running from Wednesday 4th October 2023 until Wednesday 30th April 2025.
• Once registered Denby will send an email to the registered email address provided by the participant within 24 hours of registration completion.
• Unique Reward Codes will be contained within this email and are valid for 3 months from receipt of the email.
• They can be redeemed online at www.denbypottery.com or in Denby Outlet Stores around the UK (excluding Boundary Mill Stores).
• The online codes are valid for one use per order per household and cannot be used in conjunction with any cashback or points offer, or any other promotional code, including Tesco Clubcard Reward Partner codes.
• To qualify for the reward voucher, a customer should purchase items totalling in excess of £25 to receive a discount of £5 off their purchase / purchase items totalling in excess of £50 to receive a discount of £10 off their purchase / purchase items totalling in excess of £100 to receive a discount of £20 off their purchase / purchase items totalling in excess £250 to receive a discount of £50 off their purchase.

For online purchases at www.denbypottery.com

• Reward codes are for UK customers and customers in selected European destinations only.
• Those eligible will receive a promotional code to use at checkout as a discount off an order in line with the thresholds detailed above.
• Code can be redeemed online only at www.denbypottery.com, subject to stock availability.
• We reserve the right to remove this promotion at any time.
• Code is valid for one use per order per household and cannot be used in conjunction with any other cashback offer or promotional code, including Tesco Clubcard Reward Partner codes.
• The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order.
• Terms can be changed at any time.
• Free delivery is automatically applied to all orders over £50 to UK Mainland destinations only and is our Standard delivery service. Our standard mainland UK Delivery service is 3-5 working days (excluding weekends and Bank Holidays) of receiving your order.
• The reward discount does not apply to delivery.
• If you should have any further questions or feedback then please contact our Customer Service team at hello@denbypottery.com, or phone on +44 (0)1773 740899. Lines are open from 9.00am to 5.00pm Monday to Friday and an answering service is available at all other times.

For in-store purchases in Denby Outlet Stores

• This promotion excludes Boundary Mill Stores.
• In the Denby Pottery Village the vouchers are valid only within the Denby Factory Shop and not in any other shops or concessions within Denby Pottery Village.
• Denby multi-buy offers are excluded from the promotion.
• This is a single use code and cannot be used multiple times.
• This promotion cannot be used in conjunction with any other offer or discount code including Centre VIP discounts.
• Terms and conditions can be changed at any time.  
• Any refunds made will take into account the promotional discount given on the original purchase.  
• If any fraudulent activity is suspected, the Denby store staff have the right to refuse the transaction. We reserve the right to remove this promotion at any time and without prior notice.

Shelter, the National Campaign for Homeless People Limited Charity number: 263710 (England and Wales), SC002327 (Scotland). Company number: 01‌038133 88 Old Street, London, EC1V 9HU Authorised and regulated by the Financial Conduct Authority

Welcome Back email

Terms and conditions apply.

• All offers are available for a limited time and are valid on online purchases completed at www.denbypottery.com only for UK customers and customers in selected European destinations.
• Offer only available to customers invited by email, when used with the code supplied. To redeem your code, add at checkout.
• This online code is valid for one use per order per household and cannot be used in conjunction with any cashback or points offer, or any other promotional code, including Tesco Clubcard Reward Partner codes.
• The discount cannot be applied to your order after your order has been placed. Any refunds made will take into account the discount given on your original order.
• Terms can be changed at any time, and this offer may be withdrawn at any time.
• Free delivery is automatically applied to all orders over £75 after discount is applied, to UK Mainland destinations only, and is our Standard delivery service. Our standard mainland UK Delivery service is up to 10 working days (excluding weekends and Bank Holidays) of receiving your order. The discount does not apply to delivery.
• Unique code starting REACT23

Denby Outlet Stores - 3 for 2 Utensils Offer

This is a Denby Community offer and is valid until 25th December 2025.
A customer must be part of the Denby Community and signed up to receive the Denby Retail newsletter to take advantage of the Denby Community Offer.
A customer can sign up to join the Denby community and sign up to receive the Denby Retail newsletter at point of purchase, in order to take advantage of the offer.
The 3 for 2 offers apply as follows:
           Utensils: Choose 3 Denby branded utensils,  pay for two and get the cheapest one free

If products are returned to store for a refund or exchange, the refund or exchange value will be adjusted to take into account the discount given on the 3 for 2 offer.
 We reserve the right to remove this promotion at any time and without prior notice.
Offer is not available in Denby concessions within a Boundary Mills Outlet.
If any fraudulent activity is suspected, the Denby store staff have the right to refuse the transaction.
Terms can be changed at any time.

Retail Post Purchase Survey Giveaway

1 x winner will be drawn at random from all completed, legible entries on Google Forms. The winner will be notified and be contatced by our Marketing team. If the winner fails to respond within five working days of this notification, a redraw will take place from the remaining valid entries to select a new winner. If the winner declines the prize or fail to respond within the required period, they forfeit any right to the prize. 
We would never ask entrants to follow a link that isn't directing to www.denbypottery.com, or provide any personal financial information in order to enter or claim their prize.
Entrants must be aged 18 or over and based in the UK.
You are able to enter multiple times, tagging a different friend for each entry. 
No purchase necessary to enter the competition. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Denby is not responsible for lost, corrupted or delayed entries and reserve the right to disqualify anyone who violates these Terms and Conditions.
The winner will be entitled to £200 of Denby Vouchers which will be posted by Denby to the winner's postal address.
The winner is required to confirm acceptance of the prize and provide the postal address to the Promoter when contacted. In the event that the winner does not accept the prize, or do not comply with these conditions, the Promoter reserves the right to select an alternate winner
No change can be given.
The prize is non-transferable.
The name and town / county of the winning entrants can be obtained by sending a stamped addressed envelope to Denby Outlet Stores Porcelain Giveaway – Marketing Department, Commercial Office, Derby Road, DE5 8NX.
Denby Retail reserve the right to cease and withdraw this promotion at any time.