Retail Store Manager – Peak Shopping Village 

Are you an existing Store Manager looking for a new challenge or an Assistant Manager/Supervisor ready for your next step? If so, we want to hear from you!

Denby Retail has a fantastic opportunity for a permanent, full time (37.5 hours per week) Retail Store Manager managing a small team at the Peak Shopping Village. This is a small but fast-growing store in a beautiful location.

As the Store Manager you will be working as required by the staff rota, working 5 out of 7 days including weekends and Bank Holidays. 

Job Purpose
•    To manage and drive store key performance indicators by driving sales, managing costs and expenditure, policing and maintaining store standards, managing store team, and implementing Denby company instruction and policy. 

Job Duties
•    To assume overall responsibility for driving sales in store by ensuring full availability, high store standards and great customer service. 
•    To manage and perform all back-office processes as instructed by the Retail Operations Manual and the Area Manager to a high standard.  
•    Control store expenditure.
•    Review weekly, monthly, and seasonal sales and management reports issued with Area Manager and to identify opportunities to improve performance.
•    To manage all aspects of in-store staffing including recruitment, staff scheduling, day-to-day management, training, appraisals, and performance management
The Candidate
The ideal candidate will have previous experience in either a retail or service led environment at management or supervisory level and will be able to self-motivate and drive a team. The right person for the role will be able to coach, train and lead a team with pride and confidence to the highest standard whilst upholding great relationships with customers, employees, and other stakeholders. 

Benefits:
•    Salary up to £27,000 per annum 
•    33 days holiday, plus service days after 5 years continuous service
•    Generous Company Sick Pay Scheme and Employee Assistance Programme
•    Private Company Pension Scheme
•    Generous Staff Discount and Christmas Vouchers to spend in Denby stores.

Thank you for your interest in working for Denby Pottery! If you would like to receive the full job description and further information regarding the role please contact recruitment@denbypottery.com
To apply, please send your CV and a covering letter to recruitment@denbypottery.com

If you are interested in the above vacancies please send your CV to recruitment@denbypottery.com

Sales Assistant (20 Hours) Trentham Shopping Village 

Denby Retail has an exciting opportunity for a Sales Assistant to join our team on a 20-hour contract in a premium location. You’ll work according to a rota across a seven-day week (Sunday to Saturday), which will include weekends and Bank Holidays. We’re looking for someone who can be flexible in their availability to help provide cover for holidays, absences, sickness, and special events.

Roles Available 

• Sales Assistant – 20 hours per week

Job Purpose:

• To assist with and perform general store duties such as (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.
• To also always provide a high level of customer service to set criteria, and to always act both professionally and as an ambassador for Denby.

Role Requirements (not limited to):

• Give a friendly smile and greeting to all customers ensuring they always demonstrate a ‘customer first’ mentality.
• Keeps up to date with product knowledge advising customers at every opportunity.
• To ensure sales are processed in an accurate and professional manner.
• To ensure store housekeeping and merchandising standards as set out by the Area Manager are maintained and actioned as instructed by the Store Manager or Store Supervisor.
• To ensure stock deliveries are checked correctly, accurately, and in line with the Retail Operations Manual.
• To be fully involved in, and have an appreciation of, store back-office functions. 
• To ensure working processes are done in a safe and legal manner as instructed in the Retail Operations Manual.
• To have an appreciation and understanding of stock loss and margin protection in store by ensuring product is priced and sold in a correct manner, administration processes are carried out correctly, customer theft/damages are avoided, products are sold at the correct price using the correct products codes, and any additional discounts reductions are authorised by the Area Manager. 
• To be aware of the sensitivity of certain information and to ensure confidentiality in line with company policy and contractual terms and conditions.

Benefits:

• Employee Assistance Programme
• Private Company Pension Scheme
• Generous Staff Discount 

Unfortunately, due to the need for some lone-working and selling of knives, we are only able to accept applications from those aged 18 and over for this position.

If you are interested in the above vacancies please send your CV to recruitment@denbypottery.com

This is a permanent role, working 8 hours per week. The role includes weekend and Bank Holiday working. Applicants must be flexible in their availability to provide cover for holidays, absences, sickness, and special events.

Job Purpose:

• To support the Manager, Supervisor, and store team to achieve sales and offering a high level of customer service.
• To assist with and perform general duties such as maintaining high standards and the craft room experience, processing of stock, sales and customer products/collections through the craft room, tours, and events.
• To deliver engaging experiences with our visitors.

Role Requirements (not limited to):

• Learn about Denby to share this knowledge on our tours, and to upsell other areas of the business.
• Drive sales for the experience side of DPV.
• Offer great customer service from start to end.
• Learn, support and deliver on: craft room activities, museum tours, factory tours and potentially clay activities.
• Great housekeeping to maintain standards and reduce H&S hazards.
• Awareness of H&S and following procedures in place.
• Work towards departments budgets and continuously drive sales.
• Work effectively as a team to deliver a great experience.
• Ensure all sales are processed correctly through the till.
• Have awareness of other offers around the DPV to upsell.
• Delivery key seasonal events throughout the year i.e. elf experiences.
• Sometimes duty manager on the day to cover days off.

Qualifications, skills & experience:

• Strong customer service skills.
• Professional attitude.
• PC literate.
• Can do” and hands-on attitude.
• Able to ‘hold a room’ during the tours.

Unfortunately, due to the need for some lone working, we are only able to accept applications from those aged 18 and over for this position.

If you’re interested in working for Denby as a Sales Assistant, please send your CV and an optional covering letter to recruitment@denbypottery.com

Please state in the subject line which position and location you are applying for.

Note: We are unable to respond to all applicants. If we have not contacted you within two weeks, please assume that you have been unsuccessful on this occasion. Thank you for your interest in working.

This is a permanent role, 15 hours per week, working as required by the staff rota of a 7-day working week (Sunday to Saturday). The role will include weekend and Bank Holiday working. Applicants must be flexible in their availability to work to provide cover for holidays, absence, sickness, and special events.

Job Purpose:

• To assist with and perform general store duties such as (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.
• To also always provide a high level of customer service to set criteria, and to always act both professionally and as an ambassador for Denby.

Role Requirements (not limited to):

• Give a friendly smile and greeting to all customers ensuring they always demonstrate a ‘customer first’ mentality.
• Keeps up to date with product knowledge advising customers at every opportunity.
• To ensure sales are processed in an accurate and professional manner.
• To ensure store housekeeping and merchandising standards as set out by the Manager are maintained and actioned as instructed by the Store Manager or Store Supervisor.
• To ensure stock deliveries are checked correctly, accurately.
• To be fully involved in, and have an appreciation of, store back-office functions.
• To ensure working processes are done in a safe and legal manner.
• To have an appreciation and understanding of stock loss and margin protection in store by ensuring product is priced and sold in a correct manner, administration processes are carried out correctly, customer theft/damages are avoided, products are sold at the correct price using the correct products codes, and any additional discounts reductions are authorised.
• To be aware of the sensitivity of certain information and to ensure confidentiality in line with company policy and contractual terms and conditions.

Unfortunately, due to the need for some lone-working and selling of knives, we are only able to accept applications from those aged 18 and over for this position.

If you’re interested in working for Denby as a Sales Assistant, please send your CV and an optional covering letter to recruitment@denbypottery.com Please state in the subject line which position and location you are applying for.

Note: We are unable to respond to all applicants. If we have not contacted you within two weeks, please assume that you have been unsuccessful on this occasion.

Thank you for your interest in working for Denby.

Boundary Outlet Colne

There is a full-time role working as required by the staff rota, based on working 5 days of a 7-day working week (Sunday to Saturday). The role will include weekend and Bank Holiday working. Applicants must be flexible in their availability to work to provide cover for holidays, absence, sickness, and special events.

Job Purpose:

• To manage and drive store key performance indicators by driving sales, managing costs and expenditure, policing and maintaining store standards, managing store team, and implementing Denby company instruction and policy.

Role Requirements (not limited to):
Operational:

• To manage and perform all back-office processes as instructed by the Retail

Operations Manual and the Area Manager to a high standard. To also ensure relevant store team are trained in these functions where appropriate.

Performance:

• To assume overall responsibility for driving sales in store by ensuring full availability, high store standards and great customer service.
• Review weekly, monthly, and seasonal sales and management reports issued with Area Manager and to identify opportunities to improve performance.
• Control store expenditure (such as wage costs and consumable purchasing) within budgets set, reviewing regularly, and identifying any opportunities to reduce costs without damaging sales.
• Communicate all key performance indicator targets to store team and plan and implement actions to achieve targets set.

Promotional Planning:

• Implement all store promotions in line with promotional guidelines and head office directives. Adjust stock holding in accordance with promotional activity and sales expectations.
• Communicate promotional offers to area manager to identify any further storewide opportunities and maximise sales.

People:

• To manage all aspects of staffing including recruitment, staff scheduling, day-to-day

management, training, appraisals, and performance management (in conjunction with the Area Manager where appropriate).

Health and Safety:

• To ensure compliance with current legislation, adhere to and follow all Health & Safety policies and procedures as directed by Denby.
• Ensure all team members are working in a safe and legal manner by carrying out all relevant checks and training in accordance with Denby operational procedures.
• To ensure the store is maintained appropriately and in line with company policy by ensuring any necessary repair works are carried out promptly.

If you’re interested in joining Denby as Store Manager, please send your CV and an optional covering letter to recruitment@denbypottery.com.

This is a permanent role, 37.5 hours per week, working as required by the staff rota of a 7-day working week (Sunday to Saturday). The role will include weekend and Bank Holiday working. Applicants must be flexible in their availability to work to provide cover for holidays, absence, sickness, and special events.

Job Purpose:

• To assist the Store Manager in driving store key performance indicators by driving sales, driving (in the absence of the manager) and maintaining store standards, supervising the store team, and ensuring Denby company instruction and policy is implemented.
• To deputise for the Store Manager during days off, holidays and sickness, and act both professionally and as an ambassador for Denby always.
• To assist with and perform general store duties such as (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.
• To also always provide a high level of customer service to set criteria, and to always act both professionally and as an ambassador for Denby.

Role Requirements (not limited to):

• Give a friendly smile and greeting to all customers ensuring they always demonstrate a ‘customerfirst’ mentality.
• Keeps up to date with product knowledge advising customers at every opportunity.
• To ensure sales are processed in an accurate and professional manner.
• To ensure store housekeeping and merchandising standards are maintained and actioned as instructed by the Store Manager.
• To ensure stock deliveries are checked correctly, accurately.
• To be fully involved in, and have an appreciation of, store back-office functions.
• To ensure working processes are done in a safe and legal manner.
• To have an appreciation and understanding of stock loss and margin protection in store by ensuring product is priced and sold in a correct manner, administration processes are carried out correctly, customer theft/damages are avoided, products are sold at the correct price using the correct products codes, and any additional discounts reductions are authorised by the Manager.
• To be aware of the sensitivity of certain information and to ensure confidentiality in line with company policy and contractual terms and conditions.

Unfortunately, due to the need for some lone-working and selling of knives, we are only able to accept applications from those aged 18 and over for this position.

If you’re interested in working for Denby as a Supervisor, please send your CV and an optional covering letter to recruitment@denbypottery.com

Please state in the subject line which position and location you are applying for.

Note: We are unable to respond to all applicants. If we have not contacted you within two weeks, please assume that you have been unsuccessful on this occasion.

Thank you for your interest in working for Denby

This is a temporary position until the 10th of January 2026, 6 hours per week working as required by the staff rota of a 7-day working week (Sunday to Saturday). The role will include weekend and Bank Holiday working. Applicants must be flexible in their availability to work to provide cover for holidays, absence, sickness, and special events.

Job Purpose:
• To assist with and perform general store duties such as (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.
• To also always provide a high level of customer service to set criteria, and to always act both professionally and as an ambassador for Denby.

Role Requirements (not limited to):
• Give a friendly smile and greeting to all customers ensuring they always demonstrate a ‘customer first’ mentality.
• Keeps up to date with product knowledge advising customers at every opportunity.
• To ensure sales are processed in an accurate and professional manner.
• To ensure store housekeeping and merchandising standards as set out by the Area Manager are maintained and actioned as instructed by the Store Manager or Store Supervisor.
• To ensure stock deliveries are checked correctly, accurately, and in line with the Retail Operations Manual.
• To be fully involved in, and have an appreciation of, store back-office functions.
• To ensure working processes are done in a safe and legal manner as instructed in the Retail Operations Manual.
• To have an appreciation and understanding of stock loss and margin protection in store by ensuring product is priced and sold in a correct manner, administration processes are carried out correctly, customer theft/damages are avoided, products are sold at the correct price using the correct products codes, and any additional discounts reductions are authorised by the Area Manager.
• To be aware of the sensitivity of certain information and to ensure confidentiality in line with company policy and contractual terms and conditions.

Unfortunately, due to the need for some lone-working and selling of knives, we are only able to accept applications from those aged 18 and over for this position.

If you’re interested in working for Denby as a Sales Assistant, please send your CV and an optional covering letter to recruitment@denbypottery.com.

Please state in the subject line which position and location you are applying for.

Note: We are unable to respond to all applicants. If we have not contacted you within two weeks, please assume that you have been unsuccessful on this occasion. Thank you for your interest in working for Denby.

Store Manager – 37.5 Hours/Week 
Livingston Designer Outlet

We have an exciting opportunity for an experienced Store Manager to lead the team at our Livingston Designer Outlet store. This is Scotland’s largest Designer Outlet attracting visitors from both a local catchment area as well as the whole of the UK and overseas and is therefore one of our most high-profile locations in our portfolio. With an out-going, inspirational leadership style, you will be used to coaching a sales team to deliver an amazing customer experience that translates into sales and KPI results. A can-do attitude is a must and experience of Outlet retailing would be an advantage. But most important, is your ability to bring our hand-crafted, made-in-England brand to life in store.

Job Purpose:

• To coach, develop and inspire your team of Supervisors and Sales Advisors to deliver and exceed sales targets and key performance indicators (KPIs) within the required cost budget framework. To model exceptional customer service standards, living and breathing the Ambassador programme at all times. To ensure strong store standards and beautiful visual displays are maintained whilst delivering day-to-day operational excellency, always within agreed timeframes and deadlines. 

Role Requirements (not limited to):
Operational:

• To manage and perform all back-office processes as instructed by the Retail Operations Manual and the Area Manager to a high standard.  To also ensure relevant store team are trained in these functions where appropriate.

Performance:

• To assume overall responsibility for driving sales in store by ensuring full availability, high store standards and great customer service. 
• Review weekly, monthly, and seasonal sales and management reports issued with Area Manager and to identify opportunities to improve performance.
• Control store expenditure (such as wage costs and consumable purchasing) within budgets set, reviewing regularly, and identifying any opportunities to reduce costs without damaging sales. 
• Communicate all key performance indicator targets to store team and plan and implement actions to achieve targets set.

Promotional Planning:

• Implement all store promotions in line with promotional guidelines and head office directives. Adjust stock holding in accordance with promotional activity and sales expectations.
• Communicate promotional offers to Area Manager to identify any further storewide opportunities and maximise sales.

People:

• To manage all aspects of staffing including recruitment, staff scheduling, day-to-day management, training, appraisals, and performance management (in conjunction with the Area Manager where appropriate).

Health and Safety:

• To ensure compliance with current legislation, adhere to and follow all Health & Safety policies and procedures as directed by Denby.
• Ensure all team members are working in a safe and legal manner by carrying out all relevant checks and training in accordance with Denby operational procedures.

If you’re interested in joining Denby as Store Manager, please send your CV and covering letter to recruitment@denbypottery.com

Closing date for applications: 2nd November 2025

Sales Assistant, 12 Hours per week – Denby Outlet, Castleford

This is a permanent role, 12 hours per week, working as required by the staff rota of a 7-day working week (Sunday to Saturday). The role will include weekend and Bank Holiday working. Applicants must be flexible in their availability to work to provide cover for holidays, absence, sickness, and special events.

Job Purpose:

• To assist with and perform general store duties such as (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.
• To also always provide a high level of customer service to set criteria, and to always act both professionally and as an ambassador for Denby.

Role Requirements (not limited to):

• Give a friendly smile and greeting to all customers ensuring they always demonstrate a ‘customer first’ mentality.
• Keeps up to date with product knowledge advising customers at every opportunity.
• To ensure sales are processed in an accurate and professional manner.
• To ensure store housekeeping and merchandising standards as set out by the Area Manager are maintained and actioned as instructed by the Store Manager or Store Supervisor.
• To ensure stock deliveries are checked correctly, accurately, and in line with the Retail Operations Manual.
• To be fully involved in, and have an appreciation of, store back-office functions.
• To ensure working processes are done in a safe and legal manner as instructed in the Retail Operations Manual.
• To have an appreciation and understanding of stock loss and margin protection in store by ensuring product is priced and sold in a correct manner, administration processes are carried out correctly, customer theft/damages are avoided, products are sold at the correct price using the correct products codes, and any additional discounts reductions are authorised by the Area Manager.
• To be aware of the sensitivity of certain information and to ensure confidentiality in line with company policy and contractual terms and conditions.

Unfortunately, due to the need for some lone-working and selling of knives, we are only able to accept applications from those aged 18 and over for this position.

If you’re interested in working for Denby as a Sales Assistant, please send your CV and an optional covering letter to recruitment@denbypottery.com

Please state in the subject line which position and location you are applying for.

Note: We are unable to respond to all applicants. If we have not contacted you within two weeks, please assume that you have been unsuccessful on this occasion.

Thank you for your interest in working for Denby.

Supervisor - 30 Hours/Week – Cannock Designer Outlet

This is a permanent role, 30 hours per week, working as required by the staff rota of a 7-day working week (Sunday to Saturday). The role will include weekend and Bank Holiday working. Applicants must be flexible in their availability to work to provide cover for holidays, absence, sickness, and special events. 

Job Purpose:

• To assist the Store Manager in driving store key performance indicators by driving sales, driving (in the absence of the manager) and maintaining store standards, supervising the store team, and ensuring Denby company instruction and policy is implemented. 
• To deputise for the Store Manager during days off, holidays and sickness, and act both professionally and as an ambassador for Denby always.
• To assist with and perform general store duties such as (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.
• To also always provide a high level of customer service to set criteria, and to always act both professionally and as an ambassador for Denby.

Role Requirements (not limited to):

• Give a friendly smile and greeting to all customers ensuring they always demonstrate a ‘customer first’ mentality.
• Keeps up to date with product knowledge advising customers at every opportunity.
• To ensure sales are processed in an accurate and professional manner.
• To ensure store housekeeping and merchandising standards as set out by the Area Manager are maintained and actioned as instructed by the Store Manager or Store Supervisor.
• To ensure stock deliveries are checked correctly, accurately, and in line with the Retail Operations Manual.
• To be fully involved in, and have an appreciation of, store back-office functions. 
• To ensure working processes are done in a safe and legal manner as instructed in the Retail Operations Manual.
• To have an appreciation and understanding of stock loss and margin protection in store by ensuring product is priced and sold in a correct manner, administration processes are carried out correctly, customer theft/damages are avoided, products are sold at the correct price using the correct products codes, and any additional discounts reductions are authorised by the Area Manager. 
• To be aware of the sensitivity of certain information and to ensure confidentiality in line with company policy and contractual terms and conditions.

Unfortunately, due to the need for some lone-working and selling of knives, we are only able to accept applications from those aged 18 and over for this position.

If you’re interested in working for Denby as a Supervisor, please send your CV and an optional covering letter to recruitment@denbypottery.com

Please state in the subject line which position and location you are applying for.

Note: We are unable to respond to all applicants. If we have not contacted you within two weeks, please assume that you have been unsuccessful on this occasion.

Thank you for your interest in working for Denby