Shopping Made Easy!
Now easier than ever before to get your Denby favourites delivered to your door in Canada.  Lower Shipping Fees + Free Shipping.  Please note prices are CAD.
Placing your order is quick and easy. Please complete checkout as normal, tax and applicable shipping charges will be applied to your order.

Shipping Charges
Shipping Fees are based on your order total after any promotional discounts, voucher codes or state taxes are applied when determining shipping:

Delivery & Payment Information
We aim to deliver your goods to anywhere in Canada within 10 business days of receiving your order. You will be contacted if for any reason part or all of your order cannot be fulfilled within this time with an expected delivery date. Your order will be sent by our contracted carrier DHL and will be despatched directly out of the UK. Once you've completed checkout, we cannot reroute your order or change your shipping address.
For security purposes, we're unable to redirect a shipped package. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

We will only accept orders  Online for delivery within Canada.

We accept payment by Paypal, credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.

We reserve the right not to accept your order at our own discretion.

Return Policy
If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods. If your order is a gift bought from our Gift Registry you have 90 days to return the order. You must notify Denby and return the goods within 30 days of receipt.  Notify Denby by one of the following means: in writing to Customer Service Team, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX, by email to hello@denbypottery.com or by telephone on +44 (0)1773 740899. You will need to provide proof of purchase.  We will then advise you on how to return the goods, so that they reach us speedily and safely. We would ask that you take good care of the goods whilst in your possession, that they are unused and returned to us with barcodes still attached and in the original packaging. You will be refunded to original method of payment.

If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods. 

Concerns
If you have any concerns or issues, please contact us at hello@denbypottery.com or by telephone on +44 (0)1773 740899. Our offices are open Monday - Friday from 9am to 5pm but please note that we are based in the UK so are on GMT.